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Privacy Policy

Table of Contents

  1. Who We Are
  2. What Data We Process, How and For How Long
  3. Who Has Access to Your Data
  4. Your Rights
  5. Updates to This Privacy Policy

Privacy Policy

This privacy policy is based on the General Data Protection Regulation (GDPR) and clearly explains:

  • what personal data we collect,
  • how we process, use, and protect it,
  • the purpose of using it,
  • your rights regarding your personal data.

Guiding Principle: Privacy Comes First

Privacy and protection of personal data are fundamental human rights. As a company, we are responsible for handling personal information that we collect, process and store. We do this only when necessary, using secure safeguards.

Milardović dental d.o.o. adheres to the following principles:

  • We collect only the data we truly need.
  • Personal data is used only for purposes previously disclosed.
  • We do not retain data longer than necessary.
  • Personal data is never sold, rented, or distributed.
  • We do not share data with third parties without your knowledge and legal basis.
  • We do not use automated decision-making or profiling.
  • The security of your personal data is a continuous priority.

1. Who We Are

Milardović dental d.o.o., sa sjedištem na adresi Obala kneza Trpimira 9a, 23000 Zadar, djeluje kao voditelj obrade osobnih podataka. Tvrtka određuje svrhu i načine obrade, te osigurava odgovarajuće mjere zaštite. Za podatke pacijenata, Milardović dental d.o.o. također nastupa kao zajednički voditelj obrade s povezanim dentalnim laboratorijima unutar grupacije.

2. What Data We Process, How and For How Long

Free Specialist Examination Requests
  • We collect basic identification data: name, surname, email, and phone number.
  • Optionally, you may provide a dental scan or orthopantomogram.
  • If the appointment is cancelled, all collected data is permanently deleted.
During Dental Services
  • We collect medical data related to dental health, chronic conditions, allergies, and anesthesia reactions.
  • Photos of the dental condition are stored in the patient's file.
  • Data is stored for at least 10 years after treatment, in accordance with legal regulations.
Professional Secrecy and Data Access
  • All team members are obliged to maintain confidentiality about patient health data.
  • Access to data is allowed only to competent authorities and chambers with legal grounds.
Billing and Financial Operations
  • We retain data necessary for invoicing: name, surname, personal ID (OIB), address, and provided service.
  • Data is stored according to accounting and tax regulations.
Video Surveillance
  • Conducted for the safety of persons and property, within clearly marked areas.
  • Footage is retained for up to 6 months, depending on technical capacities.
Employment and Candidate Selection
  • We collect relevant employment data through CVs.
  • Non-selected candidate data is deleted or kept with consent for future opportunities.
Right to Complaint
  • We collect data necessary to file a complaint, kept for up to 12 months under consumer protection laws.
Newsletters
  • We use the email address for notifications based on consent or legitimate interest.
  • Data is deleted after consent is withdrawn or upon complaint.
Website Use
  • When contacting via form, we collect name, surname, email, and optionally phone number.
  • Data is kept during communication and then deleted.
  • Minors under 16 may use the contact form only with parental consent.
  • Our website may contain links to other sites and social media, to which this policy does not apply.

3. Who Has Access to Your Data

We cooperate only with trusted partners who help us provide, improve, and maintain high-quality services. Authorized external processors process your data strictly according to our instructions and contracts based on Article 28 of the GDPR.

Our external partners include:
  • IT and security service providers (e.g., system maintenance, video surveillance, hosting),
  • Contacts for patient communication and staff selection,
  • Partners for organizing patient accommodation and transport.

All listed partners are bound by contractual and legal confidentiality and security obligations.

4. Your Rights

In accordance with the GDPR, you have the following rights regarding the processing of your personal data:

Right Description
Right of AccessInsight into which data we process, the purpose and duration, and the possibility of obtaining a copy.
Right to RectificationCorrection or completion of inaccurate/incomplete data.
Right to ErasureDeletion of data when it is no longer needed or processed unlawfully.
Right to ObjectionObjection to processing, especially for direct marketing.
Right to RestrictionTemporary restriction of processing in certain cases (e.g., pending correction).
Right to Data PortabilityTransfer of data in machine-readable format to a third party.
Withdrawal of ConsentWithdrawal of consent for publishing photos/video content.
To exercise your rights:
  • Send an email to: info@milardovicdental.hr
  • Or send by post to: Obala kneza Trpimira 9a, 23000 Zadar

We will respond within a maximum of 30 days. If we doubt your identity, we may request additional confirmation.

5. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to comply with regulations or internal processing changes. If any updates affect your rights, we will notify you clearly and directly.

Milardović Dental d.o.o.

Obala kneza Trpimira 9a, 23000 Zadar
Email: info@milardovicdental.hr